For Pakistan, when your order has been despatched, you’ll receive a despatch confirmation email with a link to track your parcel. You can track the progress of your parcel at the TCS Courier, by selection the track your parcel icon and enter your tracking number. This will give you the up to date status of your order. For international deliveries, please contact Customer Services here.

No, unfortunately our stores cannot process refunds. All online orders must be returned by TCS Courier Service to our head office address.

There will be a form delivered with your goods. For more information please read our Returns page.

In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and contact Customer Services here.

We are really sorry to hear this please contact Customer Services here.

No, unless it states otherwise, discount codes can only be used on full price items. To see our promotions terms and conditions please click here.

Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.

We’re always grateful for feedback. You can contact us here.

Yes you can call our customer services team on 03006809319 (9am – 6pm).
No, you don’t need to, but there are loads of benefits to having an account; you can track orders, view order history, change and manage your details and get all the latest on new arrivals, sales and special promotions.
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